We are looking for an passionate and self-motivated Solutions Engineer / Technical Account Manager to join our R&D and operations team. In this position, you should possess excellent technical, communication and organisational skills.
You will work with sales, account management and product teams to ensure successful delivery and implementation of UROS solutions within client organisations. You will manage an important base of customers, providing solutions to challenging technical issues including initial deployment and customer specific implementations. The ideal candidate is a creative problem solver who is able to translate complex technical details into business context and vice versa.
+ Develop a deep understanding of UROS platform & products capabilities
+ Establish relationships with UROS clients by understanding their technical needs and business objectives
+ Act as customer contact and escalation point for internal teams and clients
+ Provide technical guidance to clients and partners
+ Develop solutions to address on-going technical client requirements with the aim of growing product usage
+ Participate in the product release cycle through requirements gathering, design vetting, and user acceptance testing
+ Support product testing initiatives, document findings and communicate results
+ Introduce new UROS products and features to clients and provide education on best practices and conventions
+ Experience in software/solutions engineering, technical account management, sales engineering or related field(s)
+ Working knowledge of internet technologies and IoT solutions
+ Excellent troubleshooting, debugging, documentation and communication skills
+ Organised, detail oriented and able to juggle multiple tasks in a fast-paced environment
+ Self-motivated with strong communication and time management skills
+ Strong desire to make a difference in a small team
+ Fluent written and spoken English is a must
Please send your application titled 'Solutions Engineer' to email@example.com.
Questions about the role? Contact firstname.lastname@example.org.