Please read these conditions carefully before placing an order with Uros Oy or Uros S.à.r.l. By placing an order with Uros Oy or Uros S.à.r.l., you signify your agreement to be bound by these terms and conditions.
These General Terms and Conditions of Sale (hereinafter “Sales Terms”) shall govern the sale of products by Uros Oy, Uros S.à.r.l., or any of their affiliates to you. The terms “Uros”, “we”, “us” and “our” shall also refer to Uros, including its affiliates (as defined herein). For the purposes hereof, an “affiliate” shall mean another entity, which is controlled by Uros, which controls Uros, or which is under common control with Uros, and control shall mean the direct or indirect ownership of fifty percent (50%) or more of the shares or interests entitled to vote for the directors thereof or the equivalent, for so long as such entitlement subsists, or equivalent power over management thereof.
When you use Uros’s products and/or services, you will also be subject to the “Terms of Service”, which are incorporated by reference herein, and which can be found on Uros’s website.
These are our terms and rules for purchasing product(s) from our webshop and applications. By agreeing to these terms we have a mutual agreement on how things work.
2.1. In order for you to buy products and/or services (“Product(s)”) using this Site you must register as a user on this site as defined by the “Terms of Service”. You can also purchase certain Products from our related application(s) (“App”).
2.2. Your order is an offer to Uros to buy the Product(s) in your order. When you place an order to purchase a Product from Uros, we will send you an e-mail confirming receipt of your order and containing the details of your order (“Order Confirmation Email”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the Product(s) ordered.
2.3. We only accept your offer, and conclude the contract of sale for a Product ordered by you, when we dispatch the Product to you and send e-mail confirmation to you that we’ve dispatched the Product to you (the “Dispatch Confirmation E-mail”). Without affecting your right of withdrawal set out in section 3 below, you can cancel your order for a Product at no cost any time before we send the Dispatch Confirmation E-mail relating to that Product.
2.4. If you are under eighteen or otherwise a minor in the jurisdiction in which you are a resident or from which you access this site or the App, you may only order and purchase Products using this site with the consent of a parent or a legal guardian.
When you place an order via our website or the App , we’ll do our best to deliver ordered products(s) to you on time. If you made the order in error, you have right to cancel it as long as the order hasn’t been shipped to you.
3.1. If you are not satisfied with any Product you have purchased from us, you may return the Product to us and obtain a refund of the price of the returned Product if you contact us within fourteen (14) calendar days of delivery of the Product.
3.2. In addition to your fourteen (14) day return guarantee, customers in the European Union are entitled to a statutory withdrawal right of seven (7) business days of the day after the date the item is delivered.
3.3. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
3.4. Uros does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Uros does not take title to the refunded item.
3.5. You may cancel your order for a Product at no cost any time before we send the Dispatch Confirmation E-mail relating to that Product.
3.6. Uros reserves the right to cancel your order at any time before the shipment of the Products you have ordered by sending of cancellation e-mail. In this case, any sum debited to Uros from your credit card in relation to your order will be re-credited to that credit card account or any sum paid against invoice shall be refunded without undue delay from Uros’s cancellation.
You are allowed to return the ordered products or cancel your order as long as you play by these rules.
4.1. All prices in the site and in the App are displayed either in EUR, USD or GBP. Uros reserves the right to add other currencies to the site and App. Where applicable our prices may include VAT. The shipping cost and invoice cost are added as extra costs and are therefore not included in the price of the items. The costs for shipping and invoice will be displayed when you check out.
4.2. Your Products may be subject to import duties and taxes, which are levied once the Product shipment reaches your country. Any such additional charges including charges for customs clearance shall be borne by you. Since the customs policies vary widely from country to country, Uros advises you to contact your local customs office for further information.
4.3. Notwithstanding anything to the contrary contained herein, all bank charges, fees, taxes and costs for debiting any credit card shall be borne by you. Any increase in export and/or import duties, customs charges, taxes on export, import and delivery or similar charges prior to any delivery of Products in question as a result of decisions made by authorities, or if new duties, taxes and charges are introduced, imposed and implemented in respect of the relevant Products or their transportation, the price of the Products shall be revised accordingly.
4.4. While Uros shall strive to ensure that all prices are accurate, errors may occasionally occur. If the correct price is higher than the price indicated in the order confirmation e-mail, Uros will notify you by e-mail of the correct price and give you the possibility to cancel your order by separate notice to Uros within seven (7) days after receiving notice of the correct price. Uros is under no circumstances obligated to deliver Products at a price that is not correct. In case you cancel your order effectively and as set forth above, any sum debited to Uros from your credit card in relation to your order will be re-credited to that credit card account or any sum paid against invoice shall be refunded without undue delay.
4.5. As we process your order, we will inform you by e-mail as soon as possible if any Products you order turn out to be unavailable and you will not be charged for those Products.
4.6. Please note that unless otherwise stated on the website or in the App, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
The prices for sold products may include VAT and you are responsible for any additional expenses (like import duties and taxes).
The pricing and availability information on our website or in the App should be accurate, but you are not allowed to take advantage of erronous information on our website.
5.1. All information about the Products on our website and in our App is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website or in our App. Please always read labels, warnings and directions provided with the Product before use.
5.2. All items for sale in this site and in the App are for personal- and non-commercial use only.
5.3. Uros accepts no liability for inaccuracies or misstatements about Products by third parties. This does not affect your statutory rights.
The details on our website or in the App should be accurate, but if information doesn’t sound right you should contact us for verification. Also please don’t hold us responsible for details provided by 3rd parties.
6.1. The warranty terms and conditions, which form part of and are incorporated into these general terms and conditions of sale by reference, are available for you on Uros’s website and in our App. Such warranty terms and conditions are also contained in your Uros’s product packing. Such limited warranty covers Uros’s product only; it does not cover any software, services or any other products.
6.2. For consumer Customers, who are covered by consumer protection laws or regulations in their country of purchase or country of residence, the benefits granted by Uros’ one (1) year limited warranty operate alongside the statutory rights and remedies conveyed by such consumer protection laws and regulations.
Goodspeed device warranty is 1 year if not otherwise regulated by your local authorities. For example, for the devices sold in the EU a standard 2 year warranty is applied.
7.1. You may pay for your Products by the payment methods available (including but not limited to supported credit cards).
7.2. All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.
7.3. There are not additional charges for credit card payments.
You shouldn’t use invalid or stolen credit cards for purchasing goods or services from our website or our App.
8.1. When ordering Products from Uros for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Uros, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
8.2. You agree to comply with all applicable export laws. You agree not to export any Product(s) to any country in contravention of any export law, and not to export any Product(s) to any country for which an export license or other governmental approval is required, without first obtaining all necessary licenses or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Product(s) is prohibited by any export law.
If you are ordering our products outside the EU, you are responsible for potential import duties and taxes as well as required paperwork.
9.1. Uros and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of Products by us to you was formed.
9.2. The total liability of Uros for any and all claims shall not in any case exceed the purchase price allocable to the Products, which give rise to the claim. Any such liability shall terminate upon the expiration of the Product’s warranty period.
9.3. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
9.4. Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.
9.5. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the Products sent to you within a reasonable time. If the delay occurs before the Products are dispatched, we will not charge you for the Products until they are dispatched and you may cancel your order at any time prior to dispatch.
Standard liability clause that can be found from all contracts.
Uros shall be excused from the performance or punctual performance of any of its obligations under the general terms and conditions of sale if such performances are prevented, restricted or interfered with for any reason beyond the reasonable control of Uros, including but not limited to, fire, flood, earthquake, explosion, strike or other casualty or accident (“Force Majeure”).
Force Majeure - we reserve right to make changes if something unexpected happens.
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping in the site or the App shall be governed by the laws of Finland. Any dispute, controversy or claim arising out of or in connection with these terms and conditions, or the breach or invalidity thereof shall be determined by Finnish courts.
We are from Finland! Which means that the applicable law in these terms is also from Finland.
We reserve the right to make changes to our website, our App, policies, and terms and conditions, including these general terms and conditions of sale at any time. You will be subject to the terms and conditions, policies and general terms and conditions of sale in force at the time that you order Products from us, unless any change to those terms and conditions, policies or general terms and conditions of sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these general terms and conditions of sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We reserve a right to modify these terms and conditions and shouldn’t assume that they stay constant from year-to-year.
If you breach these general terms and conditions of sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these general terms and conditions of sale.
Please play by these rules to avoid complications for all parties.